Shipping policy

  

Shipping Policy

At RAA Sacred, every order is carefully prepared and packed to ensure it arrives safely and in perfect condition.

Order Processing

  • Orders are processed within 1–3 business days (excluding weekends and public holidays).
  • Once your order has been shipped, you will receive a confirmation email with tracking information (where available).
  • During product launches, promotional periods, or public holidays, processing times may be slightly longer.

Singapore Shipping

Standard Shipping

  • Flat Rate: S$4.90
  • Estimated Delivery: 2–5 business days

Free Shipping

  • Free standard shipping on all Singapore orders above S$68.

Malaysia Shipping

Standard International Shipping

  • Flat Rate: S$9.90
  • Estimated Delivery: 5–10 business days

Free Shipping

  • Free shipping on Malaysia orders above S$120.

Please note that delivery times may vary depending on customs clearance and the destination address.

Tracking Your Order

Tracking information will be sent via email once your order has been dispatched. Please allow up to 24 hours for tracking information to become available.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

RAA Sacred is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.

Delayed Deliveries

While we work with trusted shipping partners, delivery times are estimates and may occasionally be affected by factors beyond our control, including:

  • Weather conditions
  • Customs inspections
  • Courier delays
  • Peak holiday periods

We appreciate your patience should any unexpected delays occur.

International Duties & Taxes (Malaysia)

Orders shipped to Malaysia may be subject to customs duties, import taxes, or other local charges imposed by Malaysian authorities.

These charges, if applicable, are the responsibility of the customer.

Damaged or Lost Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date at:

Email: Service@RAASacred.com

Please include:

  • Your order number
  • Photos of the package (if damaged)
  • A brief description of the issue

We will work with the courier to resolve the matter as quickly as possible.

Contact Us

For any shipping enquiries, please contact us at:

Email: Service@RAASacred.com

Thank you for choosing RAA Sacred.